Welcome to FadHotSale’s FAQ section! We’ve compiled answers to the most common questions about our affordable women’s fashion, delivery options, and customer service. Whether you’re shopping for cozy fleeces, stylish jackets, or must-have loungewear, we’re here to make your experience seamless.

About FadHotSale

What kind of products does FadHotSale offer?
We specialize in affordable, quality women’s fashion including:
  • Outerwear: Jackets, Parkas & Coats, Padded Jackets
  • Comfort wear: Fleeces, Loungewear, Pyjamas, Sweaters
  • Accessories: Gloves, Scarves
  • Basics: T-Shirts, Pants
Our collections focus on seasonal essentials that combine style with practicality.
Where is FadHotSale based?
We operate from our headquarters in Edmonton, Canada (2141 A Avenue, Edmonton, CA T5J 0K7), shipping worldwide with Canadian-quality service standards.

Product Questions

How do I know what size to order?
Each product page includes detailed size charts. For items like jackets, parkas, and loungewear, we recommend checking these measurements against your favorite well-fitting garments. When in doubt between sizes for cozy items like fleeces or sweaters, consider sizing up for a relaxed fit.
Are your padded jackets and parkas suitable for extreme winter weather?
Our winter collection is designed for Canadian winters, meaning our padded jackets and parkas offer substantial warmth. However, for extreme conditions, we recommend layering with our sweaters or fleeces for added insulation.
Do you offer seasonal collections?
Yes! We rotate our inventory seasonally:
  • Spring: Light jackets, rain gear
  • Summer: Lightweight loungewear, t-shirts
  • Fall: Fleeces, sweaters
  • Winter: Padded jackets, parkas, cozy accessories
Fashion Tip: Order seasonal essentials like parkas & coats early to account for delivery times and ensure you’re prepared in style for weather changes.

Ordering & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are secure and encrypted for your protection.
How do I track my order?
Once your order ships (within 1-2 business days), you’ll receive an email with tracking information. For standard shipping via DHL/FedEx or free shipping via EMS, you can use this tracking number on the respective carrier’s website.
Can I change or cancel my order after placing it?
We process orders quickly to get your fashion finds to you ASAP. If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

What are my shipping options?
We offer two convenient options:
  1. Standard Shipping ($12.95 CAD)
    • Carriers: DHL or FedEx
    • Delivery Time: 10-15 days after dispatch
    • Ideal for: Those stylish jackets or parkas you need soon
  2. Free Shipping (orders over $50 CAD)
    • Carrier: EMS
    • Delivery Time: 15-25 days after dispatch
    • Ideal for: Building your loungewear collection or combining sweaters with accessories
Good to know: We ship worldwide (excluding some Asian and remote areas) from our Edmonton headquarters.
Do you ship to my country?
We ship globally except to some Asian countries and remote areas. During checkout, simply enter your address to confirm availability. Our system automatically calculates any applicable duties or taxes for international orders.
Why does my package require a signature?
We require signatures for all deliveries to ensure your fashion finds arrive safely. This is especially important for valuable items like jackets or multiple-piece orders. If you won’t be available, consider having your package delivered to your workplace or another secure location.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Items must be unworn, unwashed, with all original tags attached. This applies to all products from fleeces to parkas. Please email [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for returns, especially for higher-value items like jackets or coats.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds are issued to the original payment method. For exchanges (size or color), processing time depends on current inventory of items like sweaters or loungewear.

Contact & Support

How can I contact customer service?
Our Edmonton-based team is happy to help! Email us at [email protected] for any questions about:
  • Product details (from fleece thickness to jacket insulation)
  • Order status
  • Delivery questions
  • Returns & exchanges
We typically respond within 24 hours (excluding weekends).
Do you have physical stores?
Currently, FadHotSale operates exclusively online through fadhotsale.com. This allows us to keep our prices affordable while offering a wide selection of women’s fashion that ships directly to your doorstep.
Our Promise to You: Whether you’re ordering rain gear for spring showers or padded jackets for winter warmth, we commit to processing your order within 48 hours, providing tracking information, and packaging your items with care – because we know each piece is part of your personal style.

Still have questions? Our fashion-forward team is always here to help at [email protected].