At FadHotSale, we take as much care in crafting our return policy as we do in selecting our Canadian-designed loungewear and outerwear. We want you to love every jacket, sweater, and pair of pajamas as much as we do. If you’re not completely satisfied, here’s how we can help.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • In the original packaging with all tags attached
  • Accompanied by your original receipt or order confirmation

Note on Final Sale Items: For the quality and care of all our customers, we cannot accept returns on underwear, swimwear, or personalized items unless they arrive defective.

How to Return or Exchange

Returning your FadHotSale items is as easy as slipping into your favorite fleece:

  1. Initiate Your Return: Email us at [email protected] with your order number and the items you wish to return or exchange. Use our template below to make it even easier.
  2. Wait for Approval: Our Edmonton-based team will respond within 1 business day with return instructions.
  3. Package Your Items: Securely pack your return in the original packaging if possible.
  4. Ship It Back: Send your package to our fulfillment center (we’ll provide the address). We recommend using a trackable shipping method.

Return Shipping

We handle returns with the same attention to detail as our weather-ready parkas:

  • Canada & U.S. Returns: A prepaid return label will be provided for defective or incorrect items
  • International Returns: Customers are responsible for return shipping costs
  • Exchanges: We’ll cover the shipping cost to send your new item once we receive the original

Refund Process

Once we receive your return:

  • Processing Time: 3-5 business days to inspect your items
  • Refund Method: Your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing: 5-10 business days for the refund to appear in your account
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

Looking for a different size or color in our cozy loungewear or padded jackets?

  • Exchanges are subject to availability
  • We’ll notify you if your desired exchange item is out of stock
  • You may choose an alternative item or receive a refund

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request for Order #[Your Order Number] Dear FadHotSale Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: Item(s) to return/exchange: – [Product Name] in [Size/Color] – [Product Name] in [Size/Color] Reason for return/exchange: [Please specify – size, color, defective, etc.] For exchanges, I would like: – [New Product Name] in [Size/Color] Please let me know the next steps. I’ve reviewed the return policy and confirm the items are unworn with tags attached. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Damaged or Defective Items

If your Canadian-crafted sweater or jacket arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and provide a prepaid return label.

Still Have Questions?

Our Edmonton team is happy to help with any questions about returns, exchanges, or finding your perfect parka. Contact us at [email protected] or by mail at:

FadHotSale Returns
2141 A Avenue
Edmonton, AB T5J 0K7
Canada

We stand behind our Canadian-designed clothing with the same commitment we put into every stitch of our loungewear and outerwear collections.